Terms of Business

1 Estimates and expenses

The estimate is an indication of the charges you are likely to incur on the details and information we obtain from yourself at the date of the estimate. While we will try and make every effort to ensure the estimate has the correct charges, third party costs are liable to alter depending on the services that you require. We will try our best to give the most accurate charges for these, the exact charges will be itemised on the final account, if we do find the charges to be vastly different then we would contact you prior to get your agreement before proceeding. If you change your instructions then written details of these would be required for confirmation. We will add vat to charges where applicable and at the required rates.

2 Payment Arrangements

The final balance is due for payment within 30 days of our account being issued, unless otherwise agreed by us in writing. The final account will be sent to the agreed addressee 2 weeks after the funeral unless otherwise agreed. Should failure to make contact with us regarding payment of final balance then we may use legal means to collect the outstanding balance, any fee incurred by ourselves at this time and any legal action cost would also be added to the outstanding balance.

3 Data Protection

Words should in italics are defined by the General Data Protection Regulations 2018. Our business respects the confidential information that is given to us and when you provide us with your personal information we will ensure that it will be held securely and only used to carry out our services unless you have given written permission for us to pass it on to a third party. We will not pass on any information for any marketing purposes whatsoever. Under the general data protection regulations 2018, you have the right to know what information we hold and can contact us to find out at any time.

4 Cooling off period and Termination

The consumer contracts regulations 2013 may give you the right to terminate this agreement in the cooling off period of 14 days. If you do decide to terminate this agreement you must give written notice before the cooling off period ends. If you do decide to terminate this agreement then you will still be liable for any cost that have been incurred up to that point. We may also terminate this agreement if we deem you have failed to honour your terms.

5 Conduct

We are a member of The National of Allied & Independent Funeral Directors “SAIF” a private limited company by guarantee with the registration number 02436831, registered address at SAIF Business Centre, 3 Bullfields, Sawbrigeworth,Hertfordshire, CM21 9DB. We have agreed to their current code of practice, a copy can be requested. We will aim to provide a sensitive and understanding, dignified service to you. If you feel that you haven’t received this then please contact us to address your concerns, if you feel we haven’t resolved the issues then you can contact the SAIF resolution service. They can be contacted by filling in their complaints form which can be found on the SAIF website or by contacting them by phone on 03452306777.

6 Agreement

Your continuing instructions will amount to you continuing to accept these terms of business, Your instructions will not create any enforceable by virtue of the contract (third party rights) Scotland act 2017 by any person not identified as our client. If any of these terms are unenforceable as drafted, it will not affect the enforceable of any of these terms, if it would be enforceable if amended and will be treated as so amended. Nothing in these terms restricts or limits our liability for death or personal injury. This agreement is subject to scots law. If you wanted to take legal action then you can do so through the correct Scottish court.